Privacy Policy

• Account details: your name, mobile number, society, flat number and block/wing, and whether you are a Foodie or a HomeChef.
• HomeChef details: kitchen name, bio, cuisine tags, dish/menu listings, prices, schedules, and your UPI ID (used only to show buyers how to pay you directly).
• Photos & media: profile photos, kitchen banners, and dish photos you upload, plus any identity/verification documents you submit for the optional verification programme.
• Order information: the items, quantities, amounts, delivery slots, and status of orders you place or receive.
• Usage & diagnostics: in-app activity events and error reports we record to operate and improve the service. We do not use third-party advertising or tracking SDKs.

• To create your account and let you browse, place, and fulfil orders within your society.
• To send order notifications and confirmations over WhatsApp and push notifications.
• To support trust & safety (verification badges, flagging, and abuse prevention).
• To operate, secure, debug, and improve the service.

We do not sell your personal information, and we do not use it for third-party advertising.

Community Chulha works on neighbour-to-neighbour trust. When you place an order, the HomeChef you order from receives the details needed to prepare and coordinate it — typically your name, flat number, order details, and your WhatsApp/phone number for direct coordination. Likewise, a HomeChef’s kitchen name and contact are shared with Foodies who order from them. Information is scoped to your own society.

We rely on a small set of trusted providers who process data on our behalf:

• Google Firebase Authentication — to sign you in (mobile OTP, Google, or email).
• Amazon Web Services (AWS) — hosting, database (DynamoDB), and photo storage (S3), in the Asia Pacific (Mumbai) region.
• Cloudinary — to optimise and deliver images (food and profile photos).
• Meta / WhatsApp Business Platform and Firebase Cloud Messaging — to deliver order notifications.

These providers may process data outside India in line with their own terms and applicable safeguards.

If you provide a WhatsApp number, we use it to send transactional updates about your orders (placed, confirmed, payment reminders, cancellations). These are service messages tied to your activity, not marketing. You can ask us to stop by contacting support.

We keep your account and order information for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal obligations. Diagnostic events and error logs are retained for a limited period and then automatically deleted. You can request deletion of your account at any time (see “Your choices”).

We use industry-standard measures to protect your data, including encrypted connections (HTTPS), authenticated access to our APIs, and least-privilege access to our cloud infrastructure. No method of transmission or storage is completely secure, but we work to protect your information and continually improve our safeguards.

• Access or update most of your profile information directly in the app.
• Permanently delete your account and all associated data at communitychulha.com/delete-account — no app install required.
• Request a copy of your personal data by contacting us.
• Ask us to stop sending WhatsApp/push notifications.

Community Chulha is intended for adults. It is not directed to children under 18, and we do not knowingly collect their personal information.

We may update this policy from time to time. Material changes will be reflected by updating the “Effective” date above and, where appropriate, by notifying you in the app.

Questions or requests about your data? Reach us on WhatsApp (+91 91132 37306) or by email at communitychulha@gmail.com.