Refund Policy

1. Order Cancellations by Foodies (Diners)

Because home chefs cook in limited, made-to-order batches and purchase fresh ingredients specifically for each order:

• Before Cooking Starts: You may cancel your pre-order free of charge at any time before the cutoff window (typically 2 to 3 hours before the scheduled delivery slot).
• After Preparation Begins: Once the home chef has started cooking, cancellations cannot be processed since ingredients have already been used.

2. Cancellations by Home Chefs & 30-Min Timeout

In situations where a home chef is unable to fulfill an order (due to kitchen capacity or sudden illness), or if a chef does not respond within the 30-minute confirmation deadline:

• The diner is immediately alerted via in-app notification and WhatsApp.
• A 100% automated refund is initiated instantly back to the customer's original payment source (UPI / Card).

3. Refund Processing Timelines & Methods

All refunds are routed automatically through our secure payment gateway directly to the source payment method:

• UPI (Google Pay, PhonePe, Paytm, etc.): Typically credited within 2 to 10 minutes via instant NPCI reversal rails (at most 24 hours depending on the bank).
• Debit & Credit Cards: Reflected in your bank statement within 5 to 7 business days per banking clearing cycles.
• Cash Orders: Handled directly between resident and home chef upon physical handover.

4. Quality, Portion, or Packaging Issues

If your received order has spilled in transit, contains incorrect items, or does not match the published description:

1. Message the chef directly via the in-app WhatsApp link to coordinate a quick replacement or instant refund.
2. If unresolved, reach out to our Community Resolution Desk on WhatsApp at +91 91132 37306 or email support@communitychulha.com. We mediate and resolve disputes within 2 hours.

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