Terms of Service

1. Operating Entity & Platform Nature

This platform, mobile applications, and services are operated and maintained by Community Chulha Private Limited ("Community Chulha", "we", "us", or "our"), having its registered office at Pionier Lake District, Bengaluru, Karnataka, India - 560099.

Community Chulha provides a software coordination platform connecting home chefs with residents within verified residential gated housing societies. Orders are pre-ordered and fulfilled directly by home chefs on a hyperlocal, community-first basis.

2. Resident Accounts & Conduct

Users agree to provide accurate residential society, flat number, and contact details. Users commit to respectful communication, timely payment via doorstep UPI/cash or online payment gateway, and adherence to society gated security guidelines.

3. Home Chef Obligations & Hygiene

Home chefs certify that dishes are prepared in clean, hygienic home environments meeting our 4-point Hygiene Pledge, using fresh ingredients, and accurately indicating dietary categories (Pure Veg, Non-Veg, Jain). Home chefs are independent culinary artisans and comply with FSSAI regulations where applicable.

4. Payments, Escrow & Settlements

Orders may be paid online via our authorised payment gateway partners (including Cashfree Payments) or via direct doorstep payment where available. Online payments are held in secure escrow during order preparation and delivery cooling windows (6 hours) to protect both diner and chef before final settlement.

5. Cancellations & Refunds

Diners may cancel an order before preparation starts for an immediate 100% refund. If a chef declines or does not confirm within 30 minutes, an automated full refund is processed. Complete terms and bank timelines are detailed in our Cancellation Policy and Refund Policy.

6. Hyperlocal Delivery & Handover

All deliveries are hyperlocal within the same residential gated premises. We do not provide long-distance or courier shipping. Handover timelines and self-pickup rules are outlined in our Shipping & Delivery Policy.

7. Corporate Contact & Grievance Redressal