Community & Hygiene Guidelines
HomeChef Hygiene Pledge and Trust Standards for Residential Gated Communities
Community Chulha is built on neighbourly trust, mutual respect, and wholesome, fresh home-cooked food. Every home chef in your gated society adheres to these core safety standards.
The 4-Point Kitchen Hygiene Pledge
1. RO Purified Water Only
All food preparation, cooking, washing, and boiling is done exclusively with certified RO purified water.
2. Daily Fresh Sourcing
Produce, dairy, and spices are sourced fresh on the day of cooking. No reused cooking oils or artificial preservatives.
3. Sanitized Environment & Gear
Clean food-grade packaging, sanitized preparation counters, hairnets, and hygienic handling during packing.
4. Segregated Veg Preparation
Strict separation of cookware, cutting boards, and storage between pure vegetarian, Jain, and non-vegetarian dishes.
Community Etiquette
- Pre-Order Discipline: Home chefs cook in small batches. Respect cut-off times so chefs can source ingredients without food wastage.
- Direct Doorstep UPI / Cash: Pay the chef promptly upon delivery or pick-up. 100% of the food price goes directly to your neighbour chef.
- Constructive Feedback: Share reviews with warmth and constructive suggestions to support local culinary passion.
HomeChef Seller Agreement (Key Clauses)
- Seller Responsibilities & Accurate Listings: Responsible for accurate descriptions, ingredients, allergens, and dietary preferences. All meals must be genuinely cooked in your home kitchen.
- Food Safety & Hygiene: Comply with basic food safety & FSSAI standards. Use RO water, fresh ingredients, and sanitized preparation surfaces.
- Order Fulfillment: Confirm or decline incoming orders within 30 minutes via WhatsApp. Prepare and package orders freshly for on-time delivery or pickup.
- Direct Settlement: Diners pay you 100% directly via UPI QR or cash upon delivery/pickup. Zero hidden meal commissions.
- Prohibited Items: Commercial mass-reselling, expired goods, alcohol, tobacco, non-homemade industrial packaged food are strictly forbidden.
- Authentic Reviews: Reviews must be earned honestly without artificial manipulation.
- Foodie Data Privacy: Customer contacts and flat numbers are provided strictly for order fulfillment. No unsolicited marketing.
- Governing Law: Governed by the laws of India, with courts in Bengaluru having jurisdiction.
Corporate Information & Grievance Redressal
Entity: Community Chulha Private Limited
Registered Address: Pionier Lake District, Bengaluru, Karnataka, India - 560099
Support & Grievances: support@communitychulha.com
WhatsApp Support: +91 91132 37306